Privacy Policy

1. Introduction

Lyndit ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Lyndit platform — including our website, mobile applications, and related services (collectively, the "Platform").

By creating an account or using the Platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use the Platform.

This policy should be read alongside our Terms of Service, which governs your use of the Platform.

2. Information We Collect

We collect information you provide directly to us, information generated by your use of the Platform, and information from third-party services.

Information you provide

•Account registration details: name, email address, and password.
•Profile information: profile photo, bio, location (city), and phone number (optional).
•Identity verification data: submitted to and processed exclusively by Stripe Identity — we do not receive or store your government-issued ID documents.
•Listing content: photos, descriptions, pricing, and availability you create.
•Communications: messages sent through the Platform, dispute submissions, and support requests.
•Payment information: processed and stored by Stripe — we do not receive or store your full card details.

Information collected automatically

•Log data: IP address, browser type, pages visited, referring URLs, and timestamps.
•Device information: device type, operating system, and unique device identifiers.
•Usage data: features used, searches performed, bookings made, and interactions with listings.
•Cookies and similar tracking technologies (see Section 7).

SMS Communications

When you provide your mobile phone number and opt in via the checkbox during onboarding, you consent to receive transactional SMS text messages from Lyndit related to your account activity. These messages include booking confirmations, pickup and return reminders, payment confirmations, message notifications from other users, and account security alerts.

Message frequency varies based on your account activity. Message and data rates may apply based on your mobile carrier and plan. You may reply HELP at any time for assistance, or STOP to unsubscribe from all non-essential SMS messages.

Lyndit does not share or sell your phone number, SMS opt-in status, or SMS-related data with third parties for marketing purposes. Your phone number is shared only with confirmed booking counterparties as needed to facilitate the rental transaction, and with our SMS service provider (Twilio) solely for the purpose of delivering the messages you have consented to receive.

You can revoke your SMS consent at any time by replying STOP to any message, by updating your notification preferences in your account settings, or by contacting support@lynditapp.com.

3. How We Use Your Information

We use the information we collect to:

•Create and manage your account, and verify your identity.
•Facilitate bookings, process payments, and manage security deposits.
•Display your listings to other users and help renters find items.
•Send transactional communications: booking confirmations, payment receipts, dispute updates, and account notifications.
•Review listings using our automated AI system to promote platform safety and quality.
•Investigate and resolve disputes between users.
•Detect fraud, enforce our Terms of Service, and protect the safety of all users.
•Analyse platform usage trends and improve our products and services.
•Comply with legal obligations and respond to lawful requests from authorities.

4. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

•With other users — your public profile (name, photo, average rating, and verified status) is visible to other users when you list items or make bookings.
•With Stripe — to process payments and verify identities. Stripe is subject to its own privacy policy.
•With service providers — trusted third-party vendors who assist us in operating the Platform, under strict data processing agreements.
•For legal compliance — if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Lyndit, our users, or the public.
•In a business transfer — in the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

AI providers (Anthropic)

Lyndit uses Anthropic's Claude AI for features including listing description generation, pricing suggestions, damage detection, and listing approval review. When these features are used, the following listing content may be sent to Anthropic's API:

•Listing title, description, category, condition, and daily rate.
•Listing photos (public URLs only, in production environments).

✓No personally identifiable information — including your name, email address, postal address, or payment details — is ever sent to AI providers.
✓AI processing is used only to improve the rental experience and platform safety; it is not used for advertising or profiling.
✓Anthropic's privacy policy governs how data is handled once it is transmitted to their API.

We require all third-party service providers to maintain appropriate security measures and to process your information only as directed by us.

5. Data Security

We take the security of your personal information seriously. The Platform is built on Supabase, which uses industry-standard encryption in transit (TLS) and at rest. Access to the database is controlled by row-level security policies, ensuring users can only access data they are authorised to see.

Payment card data is handled exclusively by Stripe, a PCI DSS-compliant payment processor. Identity documents are processed exclusively by Stripe Identity — we never receive, store, or transmit your government-issued ID.

While we implement commercially reasonable safeguards, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use a strong, unique password for your account.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

•Access — request a copy of the personal information we hold about you.
•Correction — request that we correct inaccurate or incomplete information.
•Deletion — request that we delete your personal information, subject to certain legal obligations.
•Portability — request your data in a structured, machine-readable format.
•Objection — object to our processing of your information in certain circumstances.
•Restriction — request that we restrict processing of your information in certain circumstances.

To exercise any of these rights, contact us at support@lynditapp.com. We will respond within 30 days. Note that some requests may be limited where we have legitimate legal obligations to retain data (e.g. financial records).

7. Cookies

We use cookies and similar technologies to operate the Platform, maintain your session, and understand how users interact with our services.

The types of cookies we use:

•Essential cookies — required for the Platform to function, including authentication sessions. These cannot be disabled.
•Analytics cookies — help us understand usage patterns so we can improve the Platform. These are anonymised where possible.
•Preference cookies — remember your settings and preferences across sessions.

You can control or delete cookies through your browser settings. Disabling essential cookies will prevent you from logging in or using core platform features.

8. Children's Privacy

Lyndit is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@lynditapp.com and we will delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through an in-platform notification.

Your continued use of the Platform after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically.